Online Sign In Frequently Asked Questions

If I reserve online, how early do I have to arrive for my scheduled class?

Our cancellation policy states that you must arrive a minimum of 10 minutes prior to each class in order to guarantee your reservation. Moksha Yoga Calgary reserves the right to open up your reservation to another client if you do not check in at the studio a minimum of 10 minutes prior to the scheduled class time.

How late can I cancel without being charged for the class?

You may cancel any reservation up until 60 minutes prior to the class time. If you would like to cancel or modify a reservation, click "Cancel". "Late Cancel" appears when the online cancellation period has passed. This option can be used to allow another person to register in that availability.

How far in advance can I book online?

You may book online 31 days ahead from the current date.

When I check in for my scheduled class, do I need to scan my key tag?
 
Nope! Just give the front desk staff your name when you arrive and they will check you into the class.

How come I am unable to sign up online?
 
There are a couple of reasons you might not be able to reserve your spot online:
 
Do you have a valid pass?
 
 You may only sign up online if you have a valid pass. If do not have one, but would like to purchase one, you may do so in the studio or online. If you have a pass on your account but it needs to be re-activated, please call us at 403.457.4660 or email us!
 
Are you within 60 minutes of the class time?
 
Online reservation closes 60 minutes prior to each class.
 
Is it saying "Web Reservation Full"?
 
If it says that the maximum number of web signups for the class has been met, it means that there is no more room left for online sign up for that class. We allow 15 spots to be available for online sign up, which leaves 40 spots available for drop in, for each class. If you are unable to sign up online, it doesn't mean the class is full, it just means you must drop in for the class, so plan to arrive 30 minutes early!
 
 
For more information or if you have any questions or concerns regarding the online reservation system, please contact Moksha Yoga Calgary by phone at 403.457.4660 or email us.